Effective Date: 21st Oct 2024

At Prosyscom Digital Store, we strive to ensure that our customers are satisfied with their purchases. Since we deal in digital products, including online courses, software, WordPress themes, plugins, template kits, mobile apps, and PHP scripts, it is important to understand our refund and returns policy.

1. Digital Products Refund Policy

Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed. However, we understand that certain circumstances may require special consideration. Refunds may be granted under the following conditions:

  • Non-Delivery of Product: If you have not received the download link or cannot access the purchased digital asset, please contact us within 24 hours of the purchase. We will investigate the issue and provide a solution.

  • Download Issues: If you encounter issues while downloading or accessing the product, contact our support team. We will assist in resolving the issue. If the problem cannot be resolved, we may issue a refund.

  • Defective or Corrupted Product: If the digital product you have purchased is defective, corrupted, or not as described, you are entitled to a replacement or refund. We will request details and evidence of the issue before processing any refund.

  • Duplicate Purchase: If you accidentally purchase the same product twice, we will refund the duplicate purchase upon request. Please contact us within 7 days of the purchase.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: We do not offer refunds if you change your mind after purchasing a digital product.

  • Incompatibility: It is the customer’s responsibility to ensure that the product they are purchasing is compatible with their platform, software, or system. Refunds will not be issued due to incompatibility.

  • Failure to Follow Instructions: If the product is not used according to the provided instructions or documentation, and this results in malfunction or dissatisfaction, refunds will not be provided.

  • Unauthorized Sharing or Distribution: If we detect unauthorized sharing or distribution of purchased products, the purchase will be deemed final, and no refund will be issued.

3. Requesting a Refund

To request a refund, please contact our support team at [Insert Contact Email] with the following information:

  • Your order number
  • The name of the product
  • A detailed explanation of the issue
  • Screenshots or documentation supporting your claim (if applicable)

Refund requests must be made within 7 days of the purchase date. We will review your request and respond within 3 business days.

4. Processing Refunds

If your refund request is approved, the refund will be processed through the original payment method used at the time of purchase. Refund processing times may vary depending on your payment provider, but it usually takes 5-10 business days.

5. Exchanges

In cases where a product is defective or not as described, we may offer an exchange instead of a refund. If you would like to exchange the product for another item of the same value, please let us know when submitting your refund request.

6. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to contact us:

Rocker B Holdings LLC
2428 Beechwood St Odessa, TX 79761
Email: info@prosyscom.store

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